Privacy Policy

This Privacy Policy outlines how Kalei collects, uses, and discloses your Personal Information when you visit or make a purchase from our website.

Collecting Personal Information

When you visit Kalei’s website, we collect information about your device, interactions with the Site, and details necessary to process your purchases. If you contact us for support, we may collect additional information. Below are the details of the Personal Information we collect and why.

Device Information

Examples Collected: browser version, IP address, time zone, cookie data, site interactions, viewed products, and search terms.

Purpose: To accurately load the Site and optimize performance.

Source: Automatically collected through cookies and tracking technologies.

Disclosure: Shared with our processor, Shopify.

Order Information

Examples Collected: Name, billing and shipping addresses, payment details, email, and phone number.

Purpose: To fulfill your purchase, process payments, arrange shipping, and communicate with you about your order.

Source: Collected directly from you.

Disclosure: Shared with Shopify and other service providers (e.g., payment gateways, shipping services).

Customer Support Information

Examples Collected: Data related to customer service interactions.

Purpose: To provide customer support.

Source: Collected directly from you.

Disclosure: Shared with our customer support providers.

Sharing Personal Information

We share your Personal Information with service providers who help us deliver services, such as Shopify, payment gateways, and shipping partners. We may also share Personal Information to comply with legal obligations or protect our rights.

Behavioural Advertising

We use your Personal Information for targeted advertising. For example, we may use Google Analytics to understand customer behavior. You can opt-out of Google Analytics at here and manage your ad preferences through platforms like Google and Facebook.

For more on how targeted advertising works, visit NAI. You can opt-out of targeted advertising via services like:

Facebook: Facebook Ad Settings

Google: Google Ad Settings

Using Personal Information

We use your Personal Information to process your order, ship your items, and provide updates on new products and services.

Lawful Basis (for European customers)

For customers in the European Economic Area (EEA), we process Personal Information based on:

Your consent,

The performance of a contract with you,

Legal obligations,

Legitimate interests (where they do not override your rights).

Retention

We retain Personal Information for as long as necessary to fulfill your order and comply with legal obligations. You can request erasure of your data at any time.

Cookies

Cookies are small files used to enhance your browsing experience, such as remembering your preferences. You can control cookies through your browser settings. We use cookies for site functionality, performance analytics, and advertising purposes.

Do Not Track

We do not alter our data practices in response to “Do Not Track” signals due to industry inconsistency.

Changes

We may update this Privacy Policy as needed. Please check periodically for updates.