Terms of Service

These Terms and Conditions outline the rules and guidelines for using our services and products. By accessing or using our website and services, you agree to comply with these terms. Please read them carefully to ensure you understand your rights and obligations. If you do not agree with any part of these terms, we kindly ask you to refrain from using our services.

Kalei NYC strives to create a safe and exemplary experience for all of our clients and partners. These terms help us achieve that by establishing clear expectations and responsibilities. If you have any questions or concerns, please contact us via email at hello@kalei.nyc.

Thank you for choosing Kalei NYC.

GENERAL TERMS & CONDITIONS

These terms and conditions of sale (these “Terms”) are the only terms that govern the sale of the items (“Goods”) by Kalei NYC (“Kalei”) to you (“Buyer”). Notwithstanding anything herein to the contrary, if a written contract signed by both Kalei and Buyer is in existence covering the sale of the Goods covered hereby, the terms and conditions of said contract shall prevail to the extent they are inconsistent with these Terms. The accompanying receipt (the “Sales Confirmation” and these Terms (collectively, this “Agreement”) comprise the entire agreement between the parties, and supersede all prior or contemporaneous understandings, agreements, negotiations, representations and warranties, and communications, both written and oral. These Terms prevail over any of Buyer’s general terms and conditions of purchase regardless of whether or when Buyer has submitted its purchase order or such terms. Fulfillment of Buyer’s order does not constitute acceptance of any of Buyer’s terms and conditions and does not serve to modify or amend these Terms.

PAYMENT

Buyer shall purchase the Goods from Kalei at the price (the “Price”) set forth in the Sales Confirmation. Shipment of completed orders cannot be arranged unless the full balance listed on the Sales Confirmation is paid. Buyer shall not withhold payment of any amounts due and payable by reason of any set-off of any claim or dispute with Kalei, whether relating to Kalei's breach, bankruptcy, or otherwise.

WIRE/BANK FEES:
Buyer assumes responsibility for all bank charges, including a $30.00 per wire transfer fee.

All orders are considered FINAL SALE.

SHIPPING & DELIVERY

Buyer must pay the final amount due in full to Kalei before receiving the Goods at Buyer’s provided address for delivery. For any inside or white glove delivery, Buyer is responsible for ensuring that all Goods have free, clear and easy access to their intended destination. Buyer is responsible for determining if the Goods will fit in adequately sized elevators, through doors, around corners, and in hallways turning into the desired room(s). Kalei shall provide ground floor delivery only, unless there is an elevator at the delivery address. If there are any steps involved, additional charges will apply. Delivery does not include installation of any mirrors, paintings, or lighting, moving any existing furniture to lay down a rug, or moving any existing furniture for any other reason. International and air freight quotes are subject to change and only valid for seven (7) days. If such quote is not approved by Buyer and/or Buyer’s order is not ready to ship within such quoted seven (7) day period, international / air freight costs must be re-quoted. For any delivery destination outside of the USA, Buyer is responsible for any applicable customs, duties, taxes and other fees and The Future Perfect cannot quote such customs, duties, taxes and fees.

LEAD TIMES:
While Kalei strives to deliver within the estimated lead time, the delivery times are estimates only and delays may occur. Kalei will not accept liability for inaccurate estimations. Order lead times begin from the receipt of signed and complete order paperwork, a minimum fifty percent (50%) deposit of the amount due on the Sales Confirmation, and confirmed receipt by Kalei of any required additional information and materials, such as Customer’s Own Material, signed drawing for approval (if required), OAL, or similar.

STORAGE:
Kalei will store Buyer’s order free of charge for the first thirty (30) days of such order being available to be shipped. After thirty (30) days from first being notified of shipment availability, Buyer is subject to a $50.00 a day, per item, storage charge if Buyer is unable to take receipt of the order (“Storage Fee”). The Storage Fee must be paid in full prior to subsequent delivery.

COORDINATING YOUR OWN SHIPPING:
If you prefer to coordinate your own pick-up or shipping, you may select the “Arrange Your Own Shipping” option at checkout. Please note that by choosing this option, you assume full responsibility for all shipping arrangements, including any packing, crating, and insurance required to transport the work safely. Once shipping has been coordinated, you may contact us to schedule a pickup date and time. You or a hired third party are responsible for inspection of the piece at the time of collection. Kalei is not responsible for any damage or loss incurred once the work has been collected by your designated carrier.

PRODUCT REPRESENTATION AND PHOTOGRAPHY DISCLAIMER

VISUAL REFERENCE ONLY:
The images, photographs, renderings, and other visual materials displayed on this website are provided for reference purposes only. While we strive to represent each item accurately, variations in photography, lighting conditions, screen display settings, and the natural or handcrafted materials used in our products may result in differences between the item viewed online and the item received.

NATURAL AND HANDCRAFTED VARIATIONS:
Many of our pieces are handcrafted by artisans or produced using natural materials. As such, variations in color, texture, grain pattern, finish, and overall appearance are to be expected. These variations may occur due to, but are not limited to:

  • Handcrafted production methods and artisan techniques
  • Natural materials including wood grain, stone patterns, and fabric textures
  • Manufacturing batch differences
  • Aging and finishing processes
  • Individual artistic interpretation

Such characteristics are inherent to the nature of these products and are not considered defects or inaccuracies.

NO GUARANTEE OF EXACT MATCH:
Kalei does not guarantee that any product will be an exact match to its online depiction. By placing an order, you acknowledge and accept that the item you receive may vary from online representations while still meeting the general description and quality standards of the product ordered.